What should a modern restaurant POS system be able to do?

The restaurant industry faces many challenges: rising ingredient costs, high energy prices, no-shows, staff turnover and increasingly complex guest flows. With the right ecosystem of integrations, such as table booking, staff management and analytics, you can save both time and money and make data-driven decisions. A good overview of the restaurant is essential to staying profitable.

How do you keep all of this together?

• Choose a POS provider that offers a restaurant platform with pos, work force management, table booking and analytics under one roof with one log in.
• Choose a provider that follow you from installation, training and round-the-clock support – a provider that helps you all the way.
• Integrations to hotel PMS, Loyalty, Stock, Finande – should all be easy.
• Using AI as a partner in tools – no need to create dashboards. This gives you a complete overview of your business.

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What makes a POS system efficient?

For greater efficiency, look for a POS provider that offers:

• Mobile devices with ordering and payment in the same device. With a mobile POS, staff can stay out among the tables and take orders and payments as soon as guests ask. With a single tap, they can send orders straight to the kitchen or bar. This minimises running back and forth to the till and shortens guests’ waiting times. Staff see the order immediately on the kitchen printer or on a digital kitchen display, so nothing gets lost and mistakes are kept to a minimum.
• An efficient POS system doesn’t just handle orders and payments efficiently – it prefferaly belongs to a restaurant platform where pos, table booking, work force management and analytics only demands one log in.  With a staff management system, you can keep track of scheduling and payroll. With a table booking system, guests can manage their bookings themselves, reducing manual work and the number of no-shows. With analytics, you can make data-driven decisions across the whole restaurant.
• Integration with QR systems also makes it easier for guests to order or pay whenever they want, which takes pressure off staff and makes the payment process even more efficient when it’s needed.
• AI as a customer value: Within you pos system you can easily ask questions about sales figures and labour costs by having a conversational partner.

With Caspeco’s mobile POS, which combines ordering and payment in the same device, you can take payment as soon as the guest asks. Read more.

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Is your POS system reliable enough for your restaurant?

A reliable POS needs this:

• Stable Wi-Fi, adapted to the size of the restaurant.
• Remember to look for a POS system that also works in offline mode, so you never lose efficiency.
• A reliable system handles many transactions at the same time, wherever you are in the venue.
• A reliable POS can also be moved around the venue to create new and flexible points of sale. From the first order to the final payment, you and your staff should be able to trust that the system works flawlessly, wherever you are.

Do you prefer a stationary or mobile POS, or handheld mobile devices for ordering and payment in the same device? Caspeco has a wide range of options tailored to all types of restaurants.

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How do you know if your POS system is reliable?

You know your POS system is reliable if it can handle many transactions at the same time throughout the restaurant, even in offline mode. There are periods when a restaurant is running at full capacity. Ordering and payment terminals can also run on 4G and sync with the main POS as soon as the connection is back. The result is smooth operations, even when the network is down.

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Which POS system is the most user-friendly?

The most user-friendly POS system is developed together with restaurant customers and has an in-house UX designer focused on usability and few clicks. Caspeco employs two UX designers and develops its products together with its customers. Customers give valuable feedback on new features and on the parts of the POS that require many clicks, and we develop this together. That way, we reduce the number of clicks and see how workflows can become even smoother.

What shall I think about to know if a supplier has user-friendly pos?

Think about the following when comparing your quotes.

• Do they have a UX-designer inhouse
• Do they know their customers well enough to develop the pos accordingly?
• Do they have the features I look for, intuitively?
• Is it few clicks to get what I want?
• Are they known for easy onboarding?

Want to know more? Book a demo today!